Privacy Policy

Last Updated: January 1, 2023

1. Introduction

At Mantosi, we respect your privacy and are committed to protecting your personal data. This policy informs you about how we look after your personal data when you visit our website and tells you about your privacy rights and how the law protects you.

2. Information We Collect

We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: Includes first name, last name, username, or similar identifier.
• Contact Data: Includes billing address, email address, and telephone numbers.
• Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Includes information about how you use our website and services.

3. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.

Terms of Service

Last Updated: January 1, 2023

1. Acceptance of Terms

By accessing and using Mantosi’s services, you accept and agree to be bound by the terms and provision of this agreement.

2. Use License

Permission is granted to temporarily use Mantosi’s services for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title.

3. Service Modifications

Mantosi reserves the right to modify or discontinue, temporarily or permanently, the Service with or without notice at any time.

Refund Policy

Last Updated: January 1, 2023

1. No Refund Policy

Due to the digital nature of our products and services, Mantosi maintains a strict no-refund policy. Once a product has been purchased or downloaded, or a service has been rendered, we cannot provide refunds, exchanges, or cancellations.

2. Digital Products & Downloads

All digital products, including but not limited to software, templates, code snippets, documentation, and digital assets, are considered “used” after download and therefore non-refundable.

3. Service Engagements

For custom development, consulting, or other professional services, payments are non-refundable once work has commenced. In cases where projects are terminated early, clients will be billed for work completed up to the termination date.

4. Subscription Services

Subscription fees are non-refundable. If you cancel your subscription, you will continue to have access to the service until the end of your current billing period.

5. Exceptions

In rare circumstances, refunds may be considered at the sole discretion of Mantosi management only in cases where:

• The product or service is fundamentally unable to perform its core functions as described
• Technical issues prevent access that cannot be resolved through standard support channels
• Duplicate payment was processed in error

Any request for exception must be submitted in writing within 7 days of purchase.

6. Contact for Questions

If you have questions about our refund policy before making a purchase, please contact our support team for clarification.

Cookie Policy

Last Updated: January 1, 2023

1. What Are Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

2. How We Use Cookies

We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

3. Cookie Consent

By using our website, you consent to the use of cookies in accordance with this Cookie Policy. You can disable cookies through your browser settings, but please note that some parts of our website may not function properly if you do so.

Acceptable Use Policy

Last Updated: January 1, 2023

1. Prohibited Activities

You may not use our services to engage in the following activities:

• Violating any applicable laws or regulations
• Infringing upon our or any third party’s intellectual property rights
• Distributing malware or other malicious code
• Engaging in phishing or other fraudulent activities

2. Content Standards

Content you provide to our services must not:

• Contain any material that is defamatory, obscene, or offensive
• Promote violence or discrimination
• Infringe any copyright, database right, or trademark of any other person

GDPR Compliance

Last Updated: January 1, 2023

1. Data Protection Principles

We promise to follow the following data protection principles:

• Processing is lawful, fair, and transparent
• Data is collected for specified, explicit, and legitimate purposes
• Data processing is limited to the necessary extent
• We do our best to ensure the accuracy of data

2. Your Rights

Under GDPR, you have various rights including:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure (“right to be forgotten”)
• Right to restrict processing of your data

Service Level Agreement

Last Updated: January 1, 2023

1. Uptime Guarantee

Mantosi guarantees 99.9% uptime for all hosted services. If we fall below this guarantee, clients may be eligible for service credits as outlined in our full SLA.

2. Support Response Times

We commit to the following response times for support requests:

• Critical issues: 1 hour
• High priority issues: 4 hours
• Normal priority issues: 24 hours
• Low priority issues: 48 hours

Intellectual Property Policy

Last Updated: January 1, 2023

1. Ownership

All intellectual property rights in our services, including the Mantosi name and logo, are and will remain the exclusive property of Mantosi and its licensors.

2. Client Content

Clients retain ownership of any content they provide to our services. By submitting content, you grant us a license to use, host, and display that content for the purpose of providing our services to you.

3. Copyright Infringement

If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement, please contact us with the necessary information.

Security Policy

Last Updated: January 1, 2023

1. Data Encryption

We use industry-standard encryption protocols (TLS/SSL) to protect data in transit. Data at rest is encrypted using AES-256 encryption.

2. Access Controls

We implement strict access controls and authentication measures to ensure that only authorized personnel have access to client data.

3. Security Monitoring

Our systems are continuously monitored for security threats and vulnerabilities. We perform regular security audits and penetration testing.

4. Incident Response

In the event of a security incident, we will promptly investigate and take appropriate measures to mitigate the impact, and notify affected parties as required by law.